Privacy Policy

FactsWHAT DOES CHARTER BANK DO WITH YOUR PERSONAL INFORMATION?
Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Credit history
  • Transaction history
  • Payment history
  • Checking account information
  • Account balances
When you are no longer our customer, we continue to share your information as described in this notice.
How?All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Charter Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes Charter Bank share?Can you limit this sharing?
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes— to offer our products and services to youNoWe don't share
For joint marketing with other financial companiesNoWe don't share
For our affiliates' everyday business purposes— information about your transactions and experiencesNoWe don't share
For our affiliates' everyday business purposes— information about your creditworthinessNoWe don't share
For our affiliates to market to youNoWe don't share
For non-affiliates to market to youNoWe don't share
Questions?Call 515-331-2265 or go to www.charterbanker.com
Who we are
Who is providing this notice?Charter Bank
What we do
How does Charter Bank protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply federal law. These measures include computer safeguards and secured files and buildings.
How does Charter Bank collect my personal information?We collect your personal information, for example, when you
  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your debit card
Why can't I limit all sharing?Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
AffiliatesCompanies related by common ownership or control. They can be financial and non-financial companies
  • Charter Bank has no affiliates
Non-affiliatesCompanies not related by common ownership or control. They can be financial and non-financial companies.
  • Charter Bank does not share with non-affiliates so they can market to you
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Charter Bank doesn't jointly market