Branch Status

To Our Valued Customers and Friends:

For the safety of our customers and staff and in response to the current pandemic, effective Monday, November 23^rd, Charter Bank will be limiting access to the lobby to appointment only or on a case by case basis on request by calling 515-331-2265.  Our drive-up will remain open for normal hours.

Lobby access will be limited to primarily essential services (i.e. safe deposit box access, loan closing or servicing, account opening or servicing).  If you believe it is necessary to come in please call the number above.  Understand that we are limiting personal contact (i.e. not shaking hands, social distancing) and requiring face coverings to enter.  If you do not have a face covering, we will provide one for you.

Our staff is still available by phone, email and our website.  During these unprecedented times, we are here to serve you.  We will continue to monitor the situation to determine when it is appropriate to return to normal operations.

Please visit our website (www.charterbanker.com) for further details.  Thank you for your cooperation in these challenging times.

Regards,

Matt Morris

President